General information

Updated: July 2022​

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Olive View UCLA Medical Center is a LA County DHS safety net hospital. As a pediatrician here, your primary role is to see patients in the Same Day Clinic, Subspecialty Clinics, and Emergency Department. Clinics run Monday through Friday. Patients check in from 8am to 3:30pm.

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Please refer to the Olive View Guidebook for the most up to date information about Olive View. You can "Control F" to find what you are looking for as the attached guidebook is very comprehensive (but has a table of contents too!). Seniors, please refer to the OV senior guide prior to starting at OV.​

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SCHEDULES: 

Please see the links below for your specific schedule* 

*The schedule is a working document and subject to change. Please check daily

*seniors - please always check to see if you have morning report scheduled

*interns - please check the days you are on swing shift and note any time changes (generally weekdays 2pm~12midnight vs weekend/holidays 10am~10pm)

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Location (see full campus map here)

The pediatric ward is located on the 4th floor of OVMC on the south side of the hospital.

To find the ward and workroom where we hold morning report

     --> After walking from parking lot G, use the main hospital entrance on Level 1 (see below). Go through security and walk straight back past the reception/check in desk. Go past the first set of elevators on your left (visitor elevators) and use the second set (employee elevators). Take the elevator up to the 4th floor. When you step out take the hallway with the yellow stripe painted at the ceiling border and turn right. You will see the double doors to the pediatrics wing at the end of the hall (4C). Use code 4381* on the right wall keypad to enter the double doors. Once inside walk up the hallway and you will see the  workroom (4C104) a few doors up on the left side (it's the door with the keypad on the handle). The code to the workroom is 210747.

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Morning Report (4C workroom, 4C104):

Occurs every Mon, Tues and Thurs at 8am prior to clinic start. On Wed AM there is OV Case Conference (zoom) and on Fri AM UCLA Grand Rounds (zoom).  

 

All day residents are expected to join Morning Report in person. 

A few exceptions are:
      --If you are on internal backup
      --EM/FM on didactic/clinic Tuesdays
      --Swing person on day of swing and post-swing day
      --Night seniors on Wed/Fri after signout and the last night of rotation after signout

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*On days without morning report (Wed + Fri) residents may log into zoom OV Case Conference and UCLA Grand Rounds on their way into Olive View and arrive PROMPTLY at 9am for clinic start. Admit seniors will still arrive at 730AM.

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​Teaching / Didactics schedule below:

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Resident talks: During your two-week block at OVMC, residents will be assigned a day to give the resident talk. This is a short, maximum 15-minute teaching on a pediatric urgent care or emergency medicine topic. Check the resident schedule Excel spreadsheet (scroll all the way to the right!) for assignment. Please be ready to present at the start of morning report. 

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Zoom Link for Wednesday AM Case Conference: https://uclahs.zoom.us/j/95867684875, password 201258

 

Dr. Chawla might also use Microsoft Teams for Thursday AM Radiology Rounds, see link here: https://teams.microsoft.com/meet/2176250697768?p=qmBNLgi2ok62BnyZM7

 

Zoom Link for UCLA Grand rounds (see weekly emails)

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Wifi

Use DHS_Staff. Username is hosted\c#, password is your ORCHID password. 

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Helpful codes: 

• Morning report, noon conference, wards workroom: 

  • Enter 4C wards (code: 4381*)

  • 4C workroom, room 4C104 (code: 210747)

• Urgent care/Newborn Clinic/Subspecialty: 4C (code: 4381*)

• Call room: 4C128 (code: 747210)

• Nutrition room: 12345

• Clean utility: 499999

• Restrooms on 4C: 913420

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Computer Systems at OVMC (Cerner)

ORCHID

​​PowerChart ORCHID is the EHR system utilized in clinic and on the ward for all documentation and orders. FirstNet is the offshoot of ORCHID that is used in the ED.​

 

Please see the Orchid Section under EMR Tips for more details.

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Phones at OV:

The phone numbers are:

Senior Phone: 747-210-5527 (in house: x75527)

Senior Pager: 818-313-1739

Intern Phone: 747-210-5528 (in house: x75528)

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Clinic Phones:

747-210-3144 (front desk)

747-210-4848 (MD room)

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Meals​

• Meal money at Olive View is provided for all residents. If you need to change over from the old badge then go to room 1C112 (by the cafeteria).

• Maximum purchase is $8.00 for breakfast $10.00 for lunch and $12.00 for dinner​

• Cafeteria hours of operation are 6:15 - 10:30 am; 11:00am - 4:30pm; 5:00 - 7:30 pm

• Vending machines are also available next to the cafeteria

• There is a refrigerator and microwave available on 4C opposite the 4C workroom room in case you prefer to bring lunch

• You can check out the menu by clicking on the Olive Tree cafe icon on the Olive view home page. This can only be accessed when at Olive View.

• There is now a Farmer's Market every Friday from 9am-2pm. Check it out!

 

 

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Translator Services Policy

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In person translator

In-person translators available! Dial x73411. They are available from 7am to 1130pm!

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Telephone interpreter

Download the Insight Interpreters App to your phone and enter MTDRHR38HB to register.

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Dial x73298 (Pacific Interpreters) from any in-house phone. Follow prompts to select desired language. Obtain interpreter ID number; document language used and ID number in the medical record for all telephone interpreters.

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If you encounter any issues with interpreter services, such as the interpreter being rude or hanging up on you, please email Laura Onofre at lonofre@dhs.lacounty.gov with the following information:

·       Date and Time of encounter

·       ID # of interpreter

·       What type of device you used (phone of video)

·       Issue encountered

 

Clinician Translator

If a clinician or members of the clinical team are bilingual and speak the patient’s preferred language, they may communicate directly with the patient. Document in the medical record the language used in the encounter.

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Video or Telephone Interpreters

Video interpreter: Use an HCIN Video Medical Interpreting Unit (VMI) if available. Use touch screen to select desired language. Obtain interpreter ID number and document in medical record.

 

Hearing Impaired Patients

Utilize the VMI to access American Sign Language. Obtain interpreter ID number and document in medical record.

 

Assistance from bilingual employees

It is appropriate to request assistance from a bilingual employee working in the immediate area to interpret basic information. However, encounters involving complex medical interpretation such as informed consents and end of life discussions of a patient’s illness must be done through video or telephone interpreters to ensure accuracy of interpretation.

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***Special cases: When no local area bilingual employee is available, staff must use a certified bilingual employee from another area found on the bilingual bonus list that is annually updated, published and can be found on the Intranet. The certified bilingual employee or certified sign language employee contacted may be asked to perform interpreter services in other areas. Release of the employees from their regular work duties shall receive clearance by their supervisor prior to providing interpreter services in other areas. Certified American Sign Language interpreters are available through the HCIN Video Medical Interpreting Units or for in-person, through the County contracted agency vendors. Arrangements for the in-person sign language interpreters are made through Supply Chain GHX system. A patient is not required or expected to use family members or friends as interpreters. It is the responsibility of the Medical Center to provide interpreter services. A family member or friend may be used if specifically requested by the patient or in emergency circumstances, excluding informed consents Refusal for an interpreter and the use of a family member or friend as interpreter shall be documented in the patient’s medical record. Minors (17 years or younger) may not be used as interpreters. Patients have a right to free timely interpreter services and every reasonable effort will be made to minimize wait times for interpreter services. For consultation or assistance during regular business hours you may call 747- 210-3411.

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​Emergencies at OV ​​

Pediatric codes (called Code White) are relatively rare at OVMC, especially on the wards.  However, they may happen.  To call a code white, alert the nearest nurse, or press the code button in the room.  If a code white is called, the pediatric senior resident is the team leader, an ED attending and anesthesia resident/attending will join you in addition to RT, nursing etc.  Codes are not called in the ED or in the ORs. 

 

If a patient is coding the ED, the first resident to arrive will begin running the code with the ED team and as soon as possible will ensure that the Peds resident, or the EM resident assigned to peds for the day is alerted. You will work together as a team to care for the critically ill child.

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Driving to Olive View ​

It takes approximately 30 minutes from UCLA (without traffic). Take the 405N to the 5N to the 210E. Get off at Roxford, make a left, go under the bridge and follow the frontage road going east next to the 210. See campus map. You will see OVMC approximately 1/2 mile down the road. Take left on first road when you see the hospital to get to visitor parking unless you have your parking permit. For lot G (resident parking lot), continue past the stop sign and turn left into Lot G.  You’ll need your hang tag to avoid a ticket once in the lot.

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Parking / Security at OVMC ​

For interns, on or prior to your first day, you should visit the pediatric administration office in cottage S (at the corners of Sycamore, Bucher, and Mesa, see map below, or OV Campus Map above) to get your parking permit (along with your meal card and computer access). If you haven’t gotten your parking permit by your first day, you can park in the visitor’s lot or the Bowl (where you parked for orientation) until you get your permit. Beware! Security has been known to ticket doctors when they catch them in the visitor’s lot. 

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As OVMC is a county facility, all individuals must pass through a security check point to gain entrance to the hospital.  Wearing your ID badge will allow you to bypass this security check point, ie you will not need to go through the metal detectors. At night, call security if you need an escort to your car. 

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Cottage S: Pediatric Medical Education Administrative Offices

Cottage S is located at the corner of Sycamore Ave, Saranac Lane, and Kennedy Road. 

See Campus Map.

Phone number is 747-210-3233. 

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Human Resources at OVMC

See Campus Map. 

Phone number is 747-210‐3311. 

 

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